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Proxy server support in IGSS Update

Question

The IGSS Update program stops just after showing the message "Connecting to server...". What can I do to solve the problem?

Answer

The problem is probably caused by your proxy server. Check the log file located in [IGSS InstallPath]\Gss\Updates\Updateigss.log. If it has the following message:

"Error fetching update list from server: The underlying connection was closed: Unable to connect to the remote server."

the problem is caused by the proxy server.

To enable proxy support, please do the following:

  1. Open the file [IGSS InstallPath]\Gss\Config\Igssupdateconfig.txt in Notepad.
  2. Insert a new line with the http address of your proxy server, for example, "http://proxy.company.com"
  3. Save the file and start the IGSS Update program again.