Unable to dial into WinPager while alarm messages are being sent
When I try to acknowledge an alarm remotely through WinPager, the phone
line is often busy and I am unable to send my acknowledgment. Why?
When WinPager fetches a new alarm from the IGSS configuration, it will
by all means deliver the alarm as fast as possible to all the required
operators in the currently active period.
For example, if a message has to be delivered to two operators,
WinPager will dial the paging center and deliver the message for the
first operator. When the message has been delivered, WinPager will
terminate the connection and immediately start dialing the paging
center again (or maybe another paging center) to deliver the message
for the next operator. If WinPager has several messages to send, this
will continue. The modem (and the phone line) will thus be unavailable
for an extended period of time. If you try to dial into WinPager during
this period, the phone line will be busy.
If it is essential to be able acknowledge alarms at all times, you will
need to install an extra modem on a separate phone line. Configuring
the dial-in service to use this second modem while all other paging
services are configured to use the original modem will solve the